What Digital Operations take over

Order management

From inbox to booked order

Orders arrive as emails and PDF attachments. The operator extracts the line items, matches customer and articles, checks the order and prepares the ERP entry. A person approves before anything is booked – and the operator keeps working through the inbox on its own schedule.

Systems and sources

What the operator does

Results

Sales and inside sales

Answers from your ERP in plain language

Stock, storage location, delivery status, sales history: the operator answers directly from the ERP – including whether a customer visit is worth it. Every number links back to the record it came from.

Systems and sources

What the operator does

Results

Field sales

Sales intelligence on your own CRM

Every rep has different customers, questions and targets. A personal operator works on your CRM and ERP data: revenue potential per customer, early churn warnings and a full briefing before every visit.

Systems and sources

What the operator does

Results

Project management

The weekly status writes itself

Every Friday someone collects status from mail, tickets and files by hand. The operator drafts the report from the connected systems – as Word or PowerPoint in your corporate design, with every number linked to its source.

Systems and sources

What the operator does

Results

Product management

Product answers in seconds – with sources

Datasheets are scattered across PIM, document systems and file shares. The operator merges your sources and answers while the customer is still on the phone – alternatives included, source always attached.

Systems and sources

What the operator does

Results

E-commerce

Product data for every sales channel

From the article record to the listing: the operator collects verified technical attributes, prepares images and writes texts for your shop and marketplaces. Nothing goes live before approval, and the status per channel stays visible.

Systems and sources

What the operator does

Results

Finance and accounting

Accounting without copy and paste

Receipts, invoices, contacts and payments: the operator reads and prepares them in your accounting system. Reading is free, every write action waits for approval.

Systems and sources

What the operator does

Results

IT service

Service desk under control

Backlog, ticket age and reopen rate straight from your ticket system. The operator watches the numbers, flags what is slipping and prepares the weekly review.

Systems and sources

What the operator does

Results

Marketing

A marketing team of operators

A lead operator watches trends and hands work to its team: one creates tickets, one drafts posts, one keeps the editorial plan. Nothing is published without approval.

Systems and sources

What the operator does

Results

Compliance

Sanctions and export screening

Customers, suppliers and business partners are screened against sanctions lists before an order goes out – with the match, the list entry and the decision documented.

Systems and sources

What the operator does

Results

Knowledge management

Knowledge that stays in the company

What projects, customers and processes teach your team becomes organizational memory – with its source, reviewable and revocable. When someone leaves, the knowledge stays.

Systems and sources

What the operator does

Results

Operations and IT

Your own process app – described, not programmed

Describe the process. Solution Studio turns it into an app step by step – requirements, design, code, review. The code stays visible, and nothing is deployed without your approval.

Systems and sources

What the operator does

Results

IT and compliance

AI governance instead of shadow AI

Teams already use AI – often outside any boundary. Arqent gives them governed operators instead, with an AI inventory for the EU AI Act, a trust center and a complete audit trail.

Systems and sources

What the operator does

Results

Investigations

Case-native investigations

From the first lead to the final briefing, operators collect, enrich and correlate inside the case. Sources, findings, analyst decisions and reports stay in one record instead of chats, spreadsheets and point tools.

Systems and sources

What the operator does

Results

OSINT

OSINT analysis

Operators collect and assess open sources – usernames, email registrations, domains, social and messaging channels including Telegram, and commercial OSINT such as Fivecast ONYX. Every hit gets a source note and a false-positive check before it becomes a finding.

Systems and sources

What the operator does

Results

Threat intelligence

Darknet intelligence

Find and map onion services, marketplaces, vendors and indicators – with darknet search, an isolated Tor browser and analysis of the Tor relay network. Collection stays governed, and every artifact stays attached to the case.

Systems and sources

What the operator does

Results

Financial investigations

Crypto wallet intelligence

Wallets found on the darknet or in seized material are analysed, linked wallets are traced and connected to actors, accounts and domains in the case graph.

Systems and sources

What the operator does

Results

Financial crime and compliance

Sanctions screening

Persons, organisations, vessels and aircraft are screened against sanctions lists. Matches, list entries and the reviewer decision are documented in the case.

Systems and sources

What the operator does

Results

Fraud and DFIR

Email forensics and BEC

A suspicious email is analysed – headers, domains, links and attachments – enriched, correlated with the case and turned into a report a reviewer can stand behind.

Systems and sources

What the operator does

Results

OSINT

Account and identity investigations

Username and account signals across platforms are compared, false positives are marked, and the remaining hits are connected into an identity graph with source notes.

Systems and sources

What the operator does

Results

Digital forensics

Image and media forensics

Images are checked for metadata, hidden content and manipulation, text is extracted and translated, and a sanitized copy plus a signed evidence bundle go into the case.

Systems and sources

What the operator does

Results

Critical infrastructure

Situational awareness for critical sites

Global events, natural hazards and incidents appear on one live map next to your sites. Geofences with NATO symbology (APP-6) mark what matters, and operators report what changed and what it affects.

Systems and sources

What the operator does

Results

Protection of sites and events

Drone and radio detection

Connected sensors pick up drone Remote ID, aircraft ADS-B, Bluetooth and radio signals. Detections appear on a live map, flights can be tracked, and operators flag what needs attention.

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What the operator does

Results

Monitoring

Continuous monitoring

Operators watch targets, topics and sources on a schedule – day and night – and report only what changed, with the evidence attached. Repeated failures escalate to a person.

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What the operator does

Results

Classified environments

Airgapped intelligence

The full platform runs without any connection to the outside – with local models, local evidence storage and the same checks and approvals as everywhere else.

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What the operator does

Results

Platform teams

External tool orchestration

Your team already owns tools and data sources. Arqent wraps them as governed tools: a policy check before every call, a full execution history and results that land in the case.

Systems and sources

What the operator does

Results

Security compliance

Control documentation for security frameworks

Import NIST 800-53 and FedRAMP baselines, document each control with four-eyes review and export a validated system security plan for your own systems.

Systems and sources

What the operator does

Results